Customer Service

Overview

“Do what you do so well that they will want to see it again and bring their friends” – Walt Disney (1901 – 1966)

Great customer service will always determine the winners and losers in business and whilst the cost and quality of the product will always be top of the customer’s wish list, great customer service will retain your customers and expand your business.

Our “Deliver What You Promise” Customer Services workshop raises Delegate’s understanding of who their customers are, the importance of being Responsive, Respectful, and Reliable, identifying that because everyone is different, they can adapt their communication to better connect with the customer. They will also understand how these communication strategies can transform complaint handling.

We are able to offer our “Deliver What You promise” Customer Services workshop or tailor a programme to meet your specific business requirements. Contact us to discuss your needs.

Get In Touch

01924 842027

info@dkb-training.co.uk

43a Flash Lane, Mirfield, West Yorkshire, WF14 0PJ

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