Call Centre Communication Skills

Overview

Effective communication is important in any workplace, in call centres it is not just important, it is vital. It is the voice, the brand, the values of the company being delivered through a single voice on the end of the phone and getting it right can mean success or failure.

Call Centre Communication enhances and develops the skills of Call Centre Staff creating dynamic customer service teams, where building rapport, empathy and trust with the Customer are foundations for each and every call. Sales are gained through non-intrusive questioning, listening and excellent customer service.

We are proud to have repeatedly delivered training to top telephone banks that regularly receives awards for the best Customer Service provider of all major UK brands.

We are able to offer call centre communication skills programmes tailored to meet specific business requirements. Contact us to discuss your needs.

Get In Touch

01924 842027

info@dkb-training.co.uk

43a Flash Lane, Mirfield, West Yorkshire, WF14 0PJ

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