Effective communication is important in any workplace, in call centres it is not just important, it is vital. It is the voice, the brand, the values of the company being delivered through a single voice on the end of the phone and getting it right can mean success or failure.
Call Centre Communication enhances and develops the skills of Call Centre Staff creating dynamic customer service teams, where building rapport, empathy and trust with the Customer are foundations for each and every call. Sales are gained through non-intrusive questioning, listening and excellent customer service.
