As a centre for the Institute of Leadership & Management (ILM), we are proud…
What We Do
We Take Pride in Being Flexible, Solution focused and innovative
Some of the services and qualifications we provide are:
Call Centre Communication Skills
Effective communication is important in any workplace, in call centres…
Team Development Profiling
Supporting the growth and development of Teams is a speciality and passion of ours…
Coaching and Mentoring
As a centre for the Institute of Leadership and Management (ILM) we are proud…
Communication Skills
Effective communication is fundamental in any workplace and at all levels…
New Starter Induction
A robust, comprehensive induction and training programme can greatly improve new…
Change Management
In today’s modern organisations change is happening all the time and is unstoppable…
Customer Service
Great customer service will always determine the winners and losers in business…
Negotiation
Do you need to understand how to resolve situations where what you want conflicts…
Managing Conflict
Conflict is inevitable in work-based relationships. The more you avoid it, the more…
Train The Trainer
Our Associates have been in the training industry for many years so we know…
Featured Service
Facilitation Skills
Everyone in business has, at some point, come out of a meeting or training feeling it was a big waste of time. Perhaps they were presented to or talked at and left feeling that there was no engagement, input or interaction with Attendees.
A great Facilitator has the ability to allow Attendees to discuss ideas and to not only see and hear the obvious, but identify what else might be going on that isn’t quite so apparent…
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