Effective communication is important in any workplace, in call centres it is not just important, it is vital. It is the voice, the brand, the values of the company being delivered through a single voice on the end of the phone and getting it right can mean success or failure.
Call Centre Communication enhances and develops the skills of Call Centre Staff creating dynamic customer service teams, where building rapport, empathy and trust with the Customer are foundations for each and every call.
We place emphasis on using non-intrusive questioning, listening skills and deploying excellent customer service skills. All of this helps to increase the trust your customers place in your people and their perception of your brand, which can drive an upturn in revenue.
We are proud to have repeatedly delivered training to top telephone banks that regularly receives awards for the best Customer Service provider of all major UK brands.
We are able to offer call centre communication skills programmes tailored to meet specific business requirements.
Contact us to discuss your needs or course options.
